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PAL and ePLDT Ventus' Call Center
Written by Cherry   
Wednesday, 12 May 2010

In the last 2 economic years, PAL's financial situation has been failing, with over $350 million annual losses. An agreement was signed by PAL to formalize the partnership with ePLDT Ventus on June 1, 2010.  ePLDT Ventus is a subsidiary of Philippine Long Distance Telephone Co. (PLDT). They will handle call center operations thru flag carrier Philippine Airlines (PAL). The call center venture of PAL is included in the 3 non-core units of the airline and it will possibly employ an initial of 3,000 workers. The other 2 units will handle in-flight catering services and airport services such as ground round handling, cargo terminal/cargo handling and ramp handling. According to PAL, ePLDT Ventus will provide job opportunities to all affected employees of PAL's reservation sales units located in Manila, Cebu, and at the Mabuhay Miles Center. Those employees will be prioritized in the selection of 600 agent positions.

PAL president Jaime Bautista, said that the PAL's choice to entirely outsource its call center is a result of a dependable partnership with ePLDT Ventus. Its recognized expertise, latest technology and highly competent workforce will greatly raise PAL's future requirements for call center services. [via abs-cbnnews.com]

 
 


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